Privacy Policy

Effective Date: September 2, 2026

At Halwiyat-e-Khaas, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website, halwiyatekhaas.com, place an order, contact us, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, submit an inquiry, or contact us, we may collect certain information, including:

Personal Information

• Full name

• Phone number

• Email address

• Delivery and billing address

• Order details

• Information you provide when contacting our customer support

Website and Technical Information

We may automatically collect limited technical information when you visit our website, such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Date and time of your visit

• General website usage information

This information helps us maintain website security, improve our website, and understand how visitors use our services.

2. How We Use Your Information

Halwiyat-e-Khaas may use your information to:

• Process and fulfill your orders

• Confirm and communicate with you about your orders

• Arrange delivery of purchased products

• Respond to inquiries and customer support requests

• Process payments where applicable

• Provide information about our products and services

• Improve our website, products, and customer experience

• Prevent fraudulent or unauthorized transactions

• Maintain website security

• Comply with applicable legal and regulatory requirements

We will only use your personal information for legitimate business purposes.

3. Orders and Payments

When you place an order, we may require information necessary to process and deliver your purchase.

Depending on the payment method selected, payment information may be processed through third-party payment providers. Halwiyat-e-Khaas does not intentionally retain complete payment card details on its own systems unless required and lawfully permitted.

You should review the privacy policies of any third-party payment provider used during your transaction.

4. WhatsApp and Customer Communication

Halwiyat-e-Khaas provides customers with the option to contact or place orders through WhatsApp.

If you contact us through WhatsApp, we may receive information associated with your WhatsApp account, along with any information you voluntarily provide during the conversation.

We use this information to:

• Respond to your questions

• Process orders

• Provide customer support

• Confirm delivery and order-related details

WhatsApp is operated by a third party and its own privacy policies may apply to information processed through its platform.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember website preferences

• Understand website traffic and usage

• Improve website functionality

• Analyze website performance

• Provide a better shopping experience

You may adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.

6. Third-Party Services

We may use trusted third-party service providers to help operate our website and business, including services related to:

• Website hosting

• Payment processing

• Order fulfillment and delivery

• Website analytics

• Marketing and advertising

• Customer communication

These third parties may have access to information only when necessary to provide their services to us. We expect our service providers to handle information responsibly and in accordance with applicable privacy requirements.

7. Marketing Communications

With your consent where required, we may use your contact information to send you information about:

• New products

• Special offers

• Promotions

• Discounts

• Other updates from Halwiyat-e-Khaas

You may request to stop receiving promotional communications at any time by contacting us or using an available unsubscribe option.

8. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

9. Sharing of Personal Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, such as delivery partners, payment processors, hosting providers, or technology providers.

We may also disclose information when required to:

• Comply with applicable law

• Respond to lawful requests from authorities

• Protect our legal rights

• Prevent fraud or security threats

• Protect the safety of our customers, employees, or the public

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business records, resolving disputes, complying with legal obligations, and enforcing our agreements.

When information is no longer required, we may securely delete or anonymize it where appropriate.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If we become aware that personal information has been provided by a child without appropriate consent, we will take reasonable steps to delete that information from our records.

12. External Links

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their respective privacy policies before providing personal information.

13. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information where legally permitted

• Withdraw consent where processing is based on consent

• Opt out of promotional communications

• Ask questions about how your information is being used

To make a privacy-related request, please contact us using the details provided below.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

Any updated version will be posted on this page with a revised Effective Date.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Halwiyat-e-Khaas
Email: halwiyatekhass@gmail.com
Phone: +92 336-8509-444
Location: Islamabad, Pakistan
Website: halwiyatekhaas.com

We will make reasonable efforts to respond to privacy-related requests in a timely manner.